A little help. Back to training.

Getting into your account

Sign in with the email address and password you registered. Signing in needs a connection.

• Forgot your password? Ask for a reset link on the sign-in screen, then open the link Winset emails you.
• Asked to confirm your email? Open the link in the confirmation email, or choose Resend confirmation.
• Couldn’t load your account? Reconnect and choose Try Again.
• Signed out because the account was opened on another iPhone? Sign in again on the one you want to use. If a Workout is in progress on the other iPhone, finish or discard it there first.

When saving or sync needs attention

Your training is saved on your iPhone first and uploads when Winset can reach your account. Until it uploads it exists only on this iPhone, so keep Winset installed. Anything that needs attention appears at the top of Profile → Settings.

• Some changes haven’t uploaded, or you’re offline: nothing to do. They are saved on this iPhone and Winset keeps trying.
• Couldn’t upload some changes: reconnect, then choose Try again.
• Couldn’t save your latest changes: free up storage, then make any edit to retry. What you already logged is not affected.

Export a copy of your training

Go to Profile → Settings → Account & data and choose Export a copy, then save or share the file. Copies you keep stay where you put them, even if you later delete your account.

The file holds your Programs and their Routines, your custom Exercises and your completed Workouts. It leaves out a Workout in progress, an unfinished Program draft, your Profile answers and your password.

Import training data

In Profile → Settings → Account & data, choose Import training data and pick a file exported from this same account. Winset shows what is in it before you confirm.

Import only adds what is missing: your existing training and your Current Program stay as they are. A file from another account, one Winset can’t read, or one that would change existing training is refused, and nothing is imported.

Sign out or delete an account

Both are in Profile → Settings → Account & data. Finish or discard a Workout in progress first.

Sign out uploads waiting changes, then removes your training from this iPhone; signing back in brings it back. Custom Exercises you created and an unfinished Program draft are kept only on this iPhone and do not come back: export a copy first to keep the Exercises, and finish saving the Program to keep the draft.

Delete account permanently removes your account and its training, needs a connection and can’t be undone. Export a copy first if you want to keep your training. Deleting the app does not delete your account.

Send feedback or report an issue

Email Winset at the address above, or choose Email support in Settings. When you can, include:

• What you were doing, and the steps that led to the issue.
• What you expected and what you saw.
• Your iPhone model, iOS version and Winset version (shown in Settings).

Never send a password, or a reset or confirmation link. Check screenshots and files for anything you would rather not share.

Questions about your information

The Privacy Policy explains what Winset keeps and how to delete it. For a privacy request, contact winset-support@code904.com.